Review Engine
A consistent review request for every finished customer, plus alerts and a simple monthly record.
Make the ask easy. Keep the customer relationship yours.
Included in setup
- Automated review request installed and tested: the same request and same link for every customer
- Two-button review page: “Leave a Google review” or “Contact us directly,” shown equally to everyone
- Tap and QR hardware supplied, programmed and hand-verified
- Crew training on the request process
- Review alerts to you with a suggested draft
Included monthly
- The review request runs on every finished job
- Review alerts with suggested drafts
- Monthly one-page auto-report
Not included
- Profile edits, posts, citations or rank scans
- Review responses — you write them
- Review removal or disputes
Tap and QR hardware is billed at cost as one flat line on your setup invoice. It is not sold on its own.
Need the Google profile managed too? Local Visibility includes Review Engine.
Two buttons. No sorting customers.
The Review Engine page gives your customer two buttons: “Leave a Google review” and “Contact us directly.” Both are the same size and weight, and every customer sees both. No star rating or “how did we do?” question before they can choose.
I build it this way because every finished customer should get the same request and the same link, whether the job went well or not. Google’s policy says merchants may not “discourage or prohibit negative reviews, or selectively solicit positive reviews from customers.” The FTC has its own rule on review suppression.
See the exact page I use for Tealvana
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What a lot of review tools do instead
A lot of review tools ask “how did we do?” or show stars first, then use the answer to decide where the customer goes. Happy customers get sent to Google; unhappy customers get sent to a private feedback form. That’s commonly called review gating: the customer’s answer controls whether they’re offered the public review link.
Only the happy ones reach Google.
They pick. You still hear about problems.
Why that can hurt your business
- Google removes reviews that break its policy.
- Google can stop your profile from receiving new reviews, or unpublish your existing reviews, for a set period.
- Google can display a warning on your profile telling customers that fake reviews were removed.
You still hear about problems directly, because the contact button is right there for everyone: text, call or email the owner. You can fix the problem without blocking the customer from leaving a public review.
Ask every finished customer the same way.
That creates a process you can use without handing your customer relationships to someone else.
Set up Review Engine